How To Preform Warranty Repair

If yous're in the repair industry, yous know that warranty claims are inevitable. Faulty parts, incomplete repair or other issues may force an angry customer to blindside at your doors. At this time of panic, you are lost in verifying if the warranty is still applicable or non and how to address multiple types of warranty issues!

But fret not! RepairDesk is hither to help and brand your life easy. This is why we have redesigned our warranty functionality. At present you can add warranty on all repair services by default and then that when a customer comes back during warranty period, you lot tin quickly perform warranty repair and ticket history is updated appropriately.

The first footstep is to setup warranty duration confronting each replacement part in inventory. Yous tin can either do this manually or via .CSV import.

I. Setting Warranty for Repair Services

A. Setting Individual Warranty on Repair Services

You tin set warranty against the repair services which you offering in RepairDesk.

To set warranty for private repair services, follow these steps:
1. Caput to Inventory.
2. Select Manage Services.
3. Open Repairs.
4. Select Repair Service.
5 Under Product Info tab, set warranty against repair service.
half dozen. Hitting Relieve.

B. Default Warranty on Repair Services

You can also fix default warranty for all repair services

. All the same, if a repair service has its warranty gear up independently then it would override the default warranty applicable to all repair services.

To set default warranty on all repairs:
1. Get to Settings.
2. Click on Module Configuration and select Repairs from the left side card.
3. Under the option "Default Warranty Catamenia for Repairs", select warranty flow. In i field enter warranty period and from the drop-downwards menu, select days, months or years.
4. Click on Salvage button to implement changes.

C. Via POS
You lot tin likewise set warranty while creating a repair ticket on the details folio of POS.

Two. Process for Warranty Merits:
During warranty period, if a customer faces a trouble and visits you for a warranty claim you lot can check remaining warranty flow, issue refund, create an RMA or perform a warranty repair.

Warranty starts for a repair one time its status has been updated to Repaired, Completed or Repaired & Collected . Once status is updated to the following, warranty becomes effective from that day onward.

Steps:
1. On the POS screen, click on Warranty Merits.

2. In the popular upwards screen, search a device by IMEI/ Serial or bring search for a specific invoice or ticket for warranty claim.

iii. Hit Search to view Device Details. You can also see the warranty status and remaining duration in warranty. At the bottom, you tin can see Repair History, showing yous the details about previous repairs.

4. Click on Action push button to view options such equallyIn Warranty Repair or Issue Refund.
Post-obit is a brief description of these options:

a.) In Warranty Repair - You can offer to repair customer's phone without whatever boosted cost.
b.) Event Refund - You can refund the corporeality to customer against the repair

Note : Created date refer to the date when the repair service was added. Sold engagement refers to the date when a repair ticket was create, or a role/ accessory/ mobile was sold to customer.

five. Selecting In Warranty Repair will open the ticket on POS with toll automatically set up every bit nix, if warranty is still active. Enter specific details and create a new ticket for this in-warranty repair.

6. If a repair has run out of warranty, clicking on the Activity button will brandish Out of Warranty option.

Click on it to create a new repair ticket.This volition open the details page while creating a new ticket for the repair job.

Annotation: Please note if its a repair item it will only display repair info, if the repair ticket has been marked as repaired & collected & invoice is marked as paid. If its an inventory detail information technology will display data if the invoice is marked as paid.

FAQs
Q. How tin can I create a RMA against a bad part?
A. While processing warranty claim for bad parts you tin can create RMA & print label with a single click. For more information, please click hither .
Q. How to merits warranty for a repair part?
A. Please check this article to know how to claim warranty for a repair part.

Q. Tin I issue refund?
A. Yes. You lot can utilize the Upshot Refund  option from Merits Warranty. Once selected, the item/ device is added to the basket on POS. Head to checkout to outcome a refund for client.

To know more than about Refund, please click here .

Q. How to claim warranty for Mobiles and Accessories?
A. Due west arranty claim characteristic can also be used for Accessories and Mobiles. This is actually useful if yous sell used mobiles and offer warranty on it or sell brand new mobiles and demand to offer 12 months warranty on them. To do then first you demand to create serial numbers for accessories or mobiles. You tin can also specify warranty while creating serials. One time serial numbers are created, you tin can process warranty for accessories or mobile phones. Just click on Warranty Claim push button on POS, enter the IMEI or Series Number and hit Search . Warranty data for the concerned accompaniment or mobile volition be displayed and you tin can perform various actions such as in warranty repair or issue refund.

Source: https://help.repairdesk.co/knowledgebase/articles/807066-how-can-i-process-warranty-claim-for-repair-servic

Posted by: brooksreptit2000.blogspot.com

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